Job Description
Reporting to the Deputy Head of Technology UK & Europe, this role is a client-facing role responsible for the transparency, governance, and communication of FNZ platform service performance. The role ensures clients have a clear, accurate understanding of platform availability, performance trends, incident management, and operational risk, while driving continual service improvement across infrastructure, production support, and vendor ecosystems.
Key stakeholders:
Client CIO / CTO / Technology teams
FNZ Production Support & Platform Operations
Infrastructure & Engineering teams
Vendor and third-party service providers
Risk, Compliance, and Audit stakeholders
Role Responsibilities
1. Client Service & Relationship Management
Act as the primary technology service interface between FNZ and client stakeholders.
Present and explain platform performance, avai...