Head of Service Engineering & Aftersales

Humanoid is the first AI and robotics company in the UK, creating the world’s most advanced, reliable, commercially scalable, and safe humanoid robots. Our first humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications.

About the Role

As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role is deeply embedded in our Design for Excellence (DFX) culture. You’ll partner with engineering, cost engineering, and supply chain teams to ensure supportable designs, efficient cost drivers and scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service.

What You'll Do <...