Head of Service (After-Sales, Call Center & Spare Parts)

A leading organization is seeking an experienced Head of Service to lead and transform its end-to-end after-sales service operations. This is a strategic leadership role responsible for overseeing nationwide field service operations, customer contact center performance, and spare parts management to deliver an exceptional customer experience.

The ideal candidate will bring strong operational leadership, customer‑centric thinking, and a track record of driving service excellence, process improvement, and business performance.

Key Responsibilities

• Lead and manage nationwide field service operations, including both in‑house teams and third‑party service partners, to ensure timely, high‑quality service delivery
• Establish and enforce standardized service processes, quality controls, and best practices for installation, repair, and maintenance activities
• Monitor and drive performance against key service metrics, including First‑Time...