Head of Restaurant Excellence & Standards

Overview

Role Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets . This role owns the end-to-end loop: Standards → Training → Daily Execution → QC/Audits → Coaching → Continuous Improvement . This is a delivery role . You will build what does not exist, implement it fast, and enforce it with managers on the floor.

Scope

• Multi-site café operations (17 outlets)
• Heavy field presence (outlets and production where relevant)
• Direct accountability for standardization, discipline, and consistency

Key Responsibilities

1. Standards & SOP System
   • Build a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.
   • Create operationally realistic SOPs and “build cards” for applicable routines.
   • Ensure standards are short, visual, ex...