Head of Resource Planning, Forecasting & MI

Job Overview

Experian is looking for an experienced and strategic Head of Resource Planning, Forecasting & MI to lead end‑to‑end operational planning, forecasting, capacity management and management information capability. The role is central to enabling data‑driven decision‑making across ECS servicing, ensuring the business has the insight, models and plans needed to deliver strong customer outcomes, effective service levels and cost efficiency. The Hybrid, Nottingham‑based position (40% in office) reports to the Director of Customer Service Operations.

Responsibilities

• Lead end‑to‑end forecasting, demand planning, capacity planning, scheduling and operational planning across multiple business areas and locations.
• Develop, own and continuously improve forecasting and sensitivity models that support service levels, resource planning, cost control and regulatory compliance.
• Produce short, medium and long‑range forecasts and res...