Head of Quality Insights & Analytics

ProbeGroup Philippines Inc. is seeking a leader for Quality Management in our Makati office. This role involves developing a centralized quality strategy aligned with business objectives and overseeing performance metrics for call center operations.

Key responsibilities include leading a team of Quality Managers, ensuring compliance with legal and organizational standards, and fostering a positive workplace culture. Ideal candidates will have relevant qualifications and substantial experience in quality assurance or a similar role.