Head of Policy Retention & Persistency Management

Location: Taguig (BGC)
Work Setup: Onsite
Schedule: Morning Shift

Role Overview

We are seeking a strategic leader to drive revenue retention and client conservation initiatives focused on preserving in-force business, minimizing preventable attrition, and strengthening long-term client value.

This role will lead enterprise-wide programs aimed at improving retention, enhancing customer engagement, and optimizing continuity across at-risk client segments.

Key Responsibilities

Retention Strategy & Revenue Protection

• Develop and execute strategies to protect recurring revenue and improve customer retention
• Identify risk areas contributing to lapses, churn, or disengagement and implement mitigation plans
• Build long-term conservation roadmaps to strengthen client lifetime ...