Head of Operations & Service Delivery

We're looking for a Head of Operations & Service Delivery for a customer in Abu Dhabi.

We're partnering with a leading organization to hire an experienced Head of Operations & Service Delivery to lead enterprise IT operations, infrastructure, cybersecurity, and IT service delivery.

This is a senior leadership position responsible for ensuring the reliability, security, and performance of critical IT services while driving operational excellence across Infrastructure, Security, and Service Delivery functions.

Key Responsibilities

• Lead the overall IT Operations & Service Delivery strategy, aligning technology operations with business objectives.
• Oversee enterprise infrastructure, cloud environments, networks, and cybersecurity operations.
• Drive ITSM/ITIL best practices across Incident, Problem, Change, and Service Management.
• Define and improve operational KPIs and SLAs to deliver exceptional end‑user sup...