Head of Operations (RetailDigital) for Middle East, Pakistan & Afghanistan (MEPA) based in Dub[...]

Overview

Head of Retail & Digital Operations for MEPA leads a hybrid role that combines operational leadership with strategic transformation delivery in the Middle East, Pakistan & Afghanistan region, based in Dubai.

Lead day-to-day operations while driving operational readiness and execution of major business programs that support regional growth, modernization, and digital innovation.

Reports to the Regional Vice President, Operations & Program Management, and works as a trusted business partner to the regional leadership team, ensuring operational resilience, service continuity, and successful change adoption across the region.

Responsibilities

• Lead day-to-day Retail and Digital Operations across the MEPA region, ensuring efficient business performance, service stability, and operational excellence
• Proactively monitor operational health, identify service quality deterioration, and drive timely interventions to minimize custo...