Head of Operations - Passive Fire

Job Purpose

To provide strategic and operational leadership across Mitie Fire & Security's Passive Fire division, driving the efficient and profitable delivery of passive fire projects – from minor remedial works through to major installations. The Passive Fire Operations Director will lead and develop a team of Contract Managers, ensuring best-in-class service delivery, regulatory compliance, customer satisfaction, and commercial performance across all contracts and accounts. This role is critical to embedding a high‑performance culture within the passive fire function, championing operational excellence, and supporting the wider strategic objectives of Mitie Fire & Security.

Key Responsibilities & Accountabilities

Operational Leadership

• Provide inspirational day‑to‑day leadership of Contract Managers across the Passive Fire division, ensuring all teams deliver against agreed scope, programme, and quality standards.
• Oversee ...