Head of Operations

At Siloam International Hospitals, exceptional patient care begins with exceptional operations. We are looking for a passionate and strategic Head of Operations & Services to lead initiatives that enhance patient experience, drive operational excellence, and foster a culture of continuous improvement across the hospital.

As the Head of Operations & Services, you will:

• Champion operational excellence by leading service improvement initiatives that elevate the patient experience.
• Collaborate with Siloam Head Office to implement organization-wide operational excellence programs and become a key change agent within the hospital.
• Analyze patient feedback, complaints, and service performance data to identify improvement opportunities and implement impactful solutions.
• Lead cross-functional teams to optimize hospital operations across both clinical and non-clinical services.
• Devel...