Head of OneTPRM Service Delivery Team Ops

Key Responsibilities

The Head of OneTPRM Service Delivery is accountable for end-to-end service delivery, operational excellence, and strategic execution of the OneTPRM platform across Vendor, Non-Vendor, and Intragroup arrangements, this includes interaction with dependent process and supporting ongoing change and transformation. This role ensures stable BAU operations, successful UAT and go-lives, effective stakeholder engagement, timely issue escalation and resolution, and scalable delivery models to support new products, migrations, and regulatory requirements.

Service Delivery & Operations

• Own end-to-end OneTPRM service delivery across all third-party types
• Ensure BAU operations meet agreed SLAs, KPIs, regulatory obligations, and audit expectations.
• Oversee risk assessments, control assessments, renewals, annual reviews, and lifecycle management within OneTPRM.
• Drive operational stability, standardisation, and c...