Head of Merchant Support

Your mission

At NomuPay, we're building the future of global payments. Our platform enables merchants to accept, manage, and move payments seamlessly across international markets, and as we continue to scale, we're looking for an experienced Head of Merchant Support to lead our merchant-facing support function.

This is a fantastic opportunity to shape the future of merchant support within a high-growth fintech. You'll lead a talented team, drive operational excellence, improve the end-to-end merchant experience, and work closely with Product, Engineering, Commercial, and Operations to deliver best-in-class support.

What You'll Be Doing

Leadership & Operational Excellence

• Lead and develop our Merchant Support function, ensuring exceptional service delivery across all merchant touchpoints.
• Define and implement support processes, SLAs, KPIs, and success measures aligned with business objectives.
• Drive ...