Location
london
Job Type
Full-time
Posted
June 30, 2026
Job Description
Head of Member Experience (12-month FTC) | £87,000 - £92,000 + bonus + benefits | London (Hybrid)
Our client is a leading membership organisation dedicated to supporting businesses through industry‑leading services, solutions, and expertise. They are seeking an experienced Head of Member Experience to lead the delivery of an outstanding end‑to‑end member journey, driving satisfaction, retention, and operational excellence across the organisation.
Responsibilities
- Lead and develop the member experience strategy, ensuring exceptional service delivery and alignment with business objectives
- Manage and inspire high‑performing support and retention teams, fostering a culture of accountability and continuous improvement
- Champion the voice of the member, using customer insight and feedback to enhance engagement, satisfaction, and loyalty
- Drive operational performance across a multi‑channel service environment, ensur...