Job Description
We’re looking for a Head of Digital & Online Experience to join us at Telia.
I’m Anna von Gegerfelt, Head of Operational Excellence within Telia Sweden B2B, and we are searching for someone ready to grow with us. We’re a supportive, forward-thinking organization focused on driving customer experience, self-service capabilities and simplicity to create sustainable growth.
What you’ll do:
You will be a key part of the B2B Operational Excellence leadership team, responsible for driving best-in-class customer experience and optimizing internal operations. Our north star is to make it easy to do business with us through simplification, digitalization, and transparency, utilizing customer insights and AI to guide us.
As Head of Digital & Online Experience you will lead a team of Product Managers and UX/UI designers, focused on our digital interfaces for our customers, including online tools as well as customer APIs. Our presence online covers o...