Location
Australia
Job Type
Full time
Posted
July 13, 2026
Job Description
10th July, 2026
Job Title: Head of CX
Location: Remote (United States)
We are seeking an experienced Head of Customer Experience (CX) to lead and evolve the end-to-end customer journey across digital, service, and operational touchpoints. This strategic leadership role will focus on enhancing customer satisfaction, loyalty, retention, and advocacy while driving operational excellence, team development, and AI-powered innovation.
Responsibilities
- Develop and execute a global customer experience strategy across onboarding, engagement, retention, loyalty, and advocacy.
- Lead and develop customer support and customer success teams across multiple locations, ensuring a consistent and high-quality customer experience.
- Implement and optimise AI-driven tools, automation, and self-service solutions to improve efficiency and scalability.
- Desi...