Head of Customer Success

General Responsibilities:

1. Communicate effectively to set customer expectations and influence outcomes.
2. Act as a customer advocate by ensuring smooth and clear handoffs with internal teams throughout and after implementations.
3. Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs.
4. Coordinate with sales, operations, and management teams to support account management and provide timely updates and resolutions to customers.
5. Drive high customer satisfaction.
6. Flag churn risks and proactively engage with sales, operations and management.
7. Generate monthly report and conduct regular meetings with customers.
8. Maintain confidentiality and handle sensitive information with discretion

In-Depth Responsibilities:

1. Follow up on post-implementation tasks and ensure they support customer goals by managing onboarding, tr...