Location
Cascais
Job Type
Contract
Posted
July 03, 2026
Job Description
Location: Remote
About Searadar
Searadar is a European yacht charter marketplace that helps sailors find and book sailing yachts and catamarans across 20+ destinations. We are a team of 50+ people working remotely from 10+ countries. TrustPilot 4.9/5, 70%+ repeated clients.
About the Role
Searadar is looking for an experienced Head of Customer Success to lead and develop our Customer Success function. This role is ideal for someone with a strong background in the travel industry who understands premium customer service, operational excellence, and customer retention.
Tasks
Responsibilities:
- Lead, manage, and develop the Customer Success team.
- Coordinate the department's day-to-day operations, projects, and priorities.
- Build and continuously improve customer service standards, workflows, and internal processes.