Head of Customer Services (Fin Tech)

Job Title - Head of Customer Services (Fin Tech)

We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience strategies, leading multi-channel support operations, and driving service excellence across digital payment products and platforms.

This role requires a strategic thinker who can balance operational efficiency with a deep commitment to customer satisfaction and regulatory compliance within the financial technology ecosystem.

• Define and implement the overall customer service vision, mission, and strategy aligned with business goals.
• Build and scale customer support operations across multiple channels (chat, email, voice, in-app, social).
• Develop K...