Head of Customer Service - Manufacturing - Sheffield

Page Personnel · Sheffield, England, United Kingdom

Location

Sheffield

Job Type

Permanent

Posted

July 14, 2026

Job Description

Head of Customer Service
Manufacturing & Supply
About Our Client
Page Group are working with a leading SME business who operate in the manufacturing & supply chain industry, who are now looking to appoint a new Head of Customer Service at their offices in Sheffield
Job Description
Strategically & Operationally lead Customer Service, Order Processing, Internal Sales & Account Management
Create, implement and drive the CX Strategy across a national B2B customer base
Conduct in depth reviews of existing process and procedures to highlight opportunities to drive positive change, leading to better outcomes for customers, improved operational efficiency, reduced lead times and increase profit
Work closely with production planning to manage order book to help create a timely distribution plan
Manage relations with 3rd part logistics providers, managing commercial contracts and ensuring SLA's are ...
        

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