Head of Customer Service

Join Dormer Pramet and Help Shape World-Class Customer Service

Dormer Pramet, part of the Sandvik Group, is a global manufacturer and supplier of metal cutting tools, supporting customers across a wide range of industries and markets. With a strong heritage, global footprint, and commitment to innovation, we help our customers improve productivity and performance through high-quality products, technicalexpertise, and outstanding service.

We are seeking an experiencedHead of Customer Serviceto lead our Customer Service function and drive service excellence across markets and channels.

Reporting to theVP Global Sales, you willbe responsible forthe overall performance, development, and continuous improvement of the Customer Service organization. You will lead Customer Service Managers and teams,establishservice standards and KPIs, and work cross-functionally to deliver an outstanding customer experience.

LocationFlexible (Europ...