Head of Customer Service & Communication (Đồng Nai)

Job Description

1. Create customer satisfaction goals:
a. Set clear missions and deploy strategies towards customer service.

b. Propose plans and budget for all activities of Customer Service Department (CS)
c. Develop service procedures, policies and standards.

d. Adhere to and manage the approved CS budget.

e. Manage progress and results from the team.
2. Hold customer conferences and reward programs (events/tours):

a. Provide direction to enhance event’s success and monitor all event operations.

b. Brainstorm program plans and concepts.

c. Prepare, review program brief and submit to Top of Management for approval.

d. Prepare program brief and work with agencies.

e. Review execution plans, and carry out overall management of the programs
(online and offline events, tours).

f. Ensure event is completed smoothly and step up to resolve any issue might
occur.

g. M...