Head of Customer Service & Call Center Operations

INVEX is seeking an experienced Customer Service Deputy Director to lead the Contact Center operations, drive customer experience, and oversee KPI performance across channels. The role focuses on process modernization, data-driven decisions, and collaboration with IT, Product, Sales, and Marketing to meet service objectives.

You will manage budgets, mentor supervisors, implement SOPs, and deliver measurable improvements in NPS, CSAT, and First Call Resolution, with a base salary of MXN 90,000