Head of Customer Relationship Management (CRM)

Decision Management Consultants is recruiting a Head of Customer Relationship Management (CRM) for one of its clients operating in the Forex industry in Dubai UAE.

About Our Client

Our client is a well-established Forex trading company based in Dubai operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions customer-centric operations and compliance with international regulatory standards. With a growing presence in the region they offer innovative trading services and a dynamic workplace that encourages performance growth and collaboration.

Key Responsibilities

• Lead mentor and develop a team of CRM Specialists to ensure high performance and continuous improvement
  
• Oversee workload distribution training coaching and achievement of KPIs
  
• Develop and execute department-wide CRM strategie...