Head of Customer Persistency

Location: Taguig City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time

AVP / SVP / Head / C-level / Executive

About the Role

We are seeking a Head of Customer Persistency to drive initiatives that improve policy retention, strengthen customer relationships, and increase customer lifetime value. The successful candidate will lead enterprise-wide persistency programs while ensuring operational efficiency and customer satisfaction.

Key Responsibilities

• Develop and execute customer persistency strategies.
• Lead policy retention and lapse prevention initiatives.
• Improve customer engagement through data-driven programs.
• Establish KPIs and monitor business performance.
• Collaborate with internal stakeholders to improve conservation processes.
• Lead and...