Job Description
Lead the transformation of a modern customer operations function
We are seeking an exceptional Head of Customer Operations to lead and evolve a large-scale customer support organisation within a growing technology and managed services environment.
This is a high-impact leadership role responsible for delivering a predictable, proactive and customer-centric operational experience across our entire live services portfolio. Leading a multi-disciplinary team of approximately 60 professionals, you will own the customer-facing service lifecycle from the moment services go live, ensuring customers receive outstanding support, clear communication and consistently excellent service outcomes.
You’ll be responsible for shaping the future of Customer Operations, driving service excellence, modernising processes and tooling, and creating an operational culture focused on accountability, continuous improvement and customer success.
The Opportunity
As H...