Head of Customer Experience & Service Strategy

Deutsche Telekom AG is seeking a Head of Customer Service Management in Zurich. This strategic role involves overseeing customer service management, ensuring high-quality customer experiences, and leading the development of service organization.

The ideal candidate has over 10 years of management experience in B2B environments and strong knowledge of the Swiss IT market. Excellent German and English communication skills are required. A hybrid work environment with growth opportunities is offered.