Head of Customer Experience & Resident Support

Head of Customer Experience & Resident Support

3-6 month interim contract | Up to £550 per day (inside IR35)

Hybrid – minimum 3 days per week on site in North London

Salt Recruitment’s Local Government team is supporting a London authority seeking an experienced senior leader to take ownership of its customer-facing operations and drive a major transformation of the resident experience.

You’ll provide both strategic and operational leadership across the council’s “front door” – a high-volume, multi-channel service covering phone, face-to-face, digital and social media contact. The focus is on shifting towards a more preventative, holistic, right-first-time model that improves outcomes for residents and reduces avoidable demand.

Key priorities