Location
Indonesia
Job Type
Full time
Posted
July 12, 2026
Job Description
- Lead and supervise all teams dedicated to providing frontline customer support to customers
- Maintain daily customer support operations, ensuring workflow efficiency and effectiveness, adherence to Amartha policies and regulatory guidelines, and high-quality customer experiences
- Develop a strategic vision and plan for how we expand and deepen our service offerings across channels, identify opportunities for efficiency and quality improvements, implement new initiatives and experiment with innovative tactics.
- Execute consistently excellent day-to-day performance across our phone and email support channels and ensure SLAs and quality levels are met
- Review and analyze customer experience metrics and business trends to identify and troubleshoot issues, anticipate roadblocks, and implement changes
- Represent the voice of the customer company-wide. Track and analyze trends in customer issues and feedback, and help analyze and summarize that...