Define and deliver the Bank’s Customer Due Diligence (CDD) strategy across onboarding, periodic reviews and trigger event management, ensuring alignment with regulatory expectations and business objectives.
Lead, inspire and develop a multidisciplinary CDD function, embedding a strong culture of risk awareness, accountability and operational excellence.
Act as the organisation’s senior CDD subject matter expert, providing strategic guidance to Risk, Financial Crime and business leadership teams.
Oversee end-to-end CDD processes across all customer segments (Retail, SME, Corporate and High-Risk), ensuring robust, risk-based approaches including KYC, EDD and customer risk assessment methodologies.
Establish and monitor KPIs, SLAs and quality assurance frameworks to drive consistent performance, efficiency and high-quality outcomes across all CDD activities.
Own and maintain CDD procedures in line with the ...
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