Head of Collections (Cape Town)

Are you a seasoned professional with a knack for collections in the micro-lending sector?

Are you ready to take the lead and drive results in a fast-paced environment? We have an exceptional opportunity for you!

Duties & Responsibilities

• Lead and oversee the collections department, ensuring timely and effective recovery of outstanding debts while maintaining positive customer relationships.
• Work closely with a dedicated Credit Controller to manage the entire collections process, from early-stage delinquencies to legal proceedings if necessary.
• Develop and implement strategies to optimize collections performance and reduce delinquency rates, leveraging data analytics and technology solutions.
• Monitor and analyze collection trends and metrics, providing regular reports and insights to senior management.
• Actively engage with customers to negotiate repayment plans and resolve disputes, demonstrating empathy and profession...