Head of Clinical Support - Wellbeing

The Head of Clinical Support is accountable for the safe, effective and timely delivery of all PAM Wellness clinical services. This includes leadership of the clinical support and customer service teams, oversight of the associate counselling network, governance of the matching process, delivery against service level agreements, and continuous improvement of the end to end client journey.

Key Accountabilities and Responsibilities

Being responsible for the performance management and professional standards of the clinical support team and external network (counsellors/clinicians) to ensure the delivery of high-quality services, including performance standards and company objectives are delivered.

To be fully aware of the relevant governing frameworks and any developments therein; building relationships with such organisations

Act as escalation within the operations department to best support the team’s development and an...