Hardware Technical Support at Synapse ITS

Join Synapse ITS as a Hardware Technical Support Specialist, providing customer-centric solutions to technical hardware issues. Deliver step-by-step guidance and foster customer satisfaction through expert support.
The role involves engaging with clients to diagnose and resolve issues from installation to lifecycle management. We seek candidates familiar with traffic management systems and strong troubleshooting skills. You will also collaborate with cross-functional teams and provide training to internal staff and contractors.
Key Responsibilities:
• Diagnose installation faults remotely and on-site
• Assist field installers in troubleshooting hardware issues
• Evaluate RMA requests and repairs
• Document diagnostic procedures and root causes
• Collaborate with product development on field issues
Requirements:
• Diploma in a relevant technical field such as Electronics
• Strong troubleshooting skills for electronic systems
• Experience with traffic sys...