Job Description
Overall store management: Responsible for formulating the daily business hours, service procedures and standard operating procedures of the salon, ensuring efficient operation of all processes.
Environment and equipment: Maintain the overall environmental hygiene of the store, supervise the disinfection and hygiene of hairdressing tools, and ensure that the salon meets health and safety standards.
Appointment scheduling: Optimize the front desk appointment system, reasonably allocate the schedules of hairdressers, and increase customer occupancy rate and turnover rate.
Membership management: Maintain the relationship with VIP customers, handle customer complaints and disputes, and ensure customer satisfaction and repeat purchase rate.
Marketing promotion: Plan in-store promotional activities, or conduct online promotion and brand publicity in combination with social media and local life platforms.
Expand customer sources: Analyze comp...
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