Hail Repair Customer Service Consultant

Join Birchwood Collision Centre as a Hail Repair Consultant, specializing in delivering stellar customer service during hail incidents. Manage inquiries and repairs while ensuring customer satisfaction at every touchpoint.
In this role, reporting to the Hail Centre Manager, you will utilize your communication skills to assist customers effectively. Your attention to detail will drive the management of customer interactions and paperwork for hail repairs. Collaboration is key, as you’ll work closely with your team to maintain the highest service standards.
Key Responsibilities:
• Engage customers to build strong relationships
• Explain necessary repairs and cost structures
• Manage inquiries via phone and walk-ins
• Complete required documentation for repairs
• Conduct follow-ups for customer satisfaction
Requirements:
• Education in Business or a related field preferred
• Strong detail orientation and organizational abilities
• Comfortable using technol...