Guidewire Production support consultant - London

Skill – Guidewire production supportLocation – London, UKRole summaryWe are seeking a proactive Production Support Analyst to provide direction, set standards and ensure quality in the operational support available on the platform. The successful candidate will ensure there is a consistent approach for production support across the platform, as well as being the primary contact for incidents raised with Guidewire on the Community portal.You will help maintain service excellence, co-ordinate issue resolution, manage exceptions, and support continuous improvement initiatives across the Guidewire ecosystem.Key ResponsibilitiesProduction Support & Incident ManagementManage, assess, triage, prioritise, and document incidents and service requests raised through ServiceNow, JIRA, and other support channels (i.e. Guidewire Community Portal).Investigate production issues and determine severity, business impact, and appropriate resolution paths.Provide timely responses, workarounds, and user gui...