Guest Services Officer UAE

The role of Guest Services Officer reports to Workplace Experience, Hospitality and Events Manager and key responsibilities are to manage the primary office site, DIFC Office, HSBC Tower Reception desk (Ground, Level 5, Level 15 and Level 20) acting as the face of HSBC to a range of external clients and customers.

• Deliver a professional, consistent and seamless end-to-end visitor experience across all reception points.
• Manage reception desk activities, including greeting, registration, access/visitor protocols, and directing visitors efficiently.
• Coordinate and facilitate senior client meetings, ensuring meeting rooms and hospitality requirements are prepared to standard.
• Act as a liaison between visiting clients and internal stakeholders to support smooth engagement and timely hosting.
• Maintain a high standard of presentation, service etiquette and brand repres...