Guest Services Manager in Gaming

Elevate the guest experience as a Guest Services Manager at Gateway. This full-time role focuses on fast service, team mentorship, and operational excellence in a vibrant gaming environment.
As a pivotal leader, the Guest Services Manager oversees all Guest Services and Tables operations. You will ensure compliance with regulations, mentor staff, and drive a positive environment through clear communication. Your role is essential in enhancing financial performance by optimizing guest interactions and identifying process improvements.
Key Responsibilities:
• Manage team performance in Guest Services activities
• Act as senior decision maker on the gaming floor
• Promote a safe and efficient work atmosphere
• Oversee training, coaching, and performance feedback
• Resolve escalated customer issues and ensure compliance
Requirements:
• 5+ years in the gaming industry, 3 years in management
• Strong dispute resolution and organizational skills
• Proficient i...