Guest Services Leadership at Stoneridge Resort

Lead the guest services team at Stoneridge Mountain Resort in Canmore, AB, as their Guest Services Manager. Ensure a seamless guest experience from arrival to departure.
Hotel Equities seeks an accomplished Guest Services Manager, bringing at least two years of hotel operations experience. In this role, you will manage guest services, train staff, and swiftly address any concerns, driving the success of the guest experience. Your proactive approach will enhance service and ensure the hotel maintains its exceptional standards.
Key Responsibilities:
• Oversee daily operations of front desk and guest services
• Mentor and motivate staff within the guest services team
• Address guest complaints with professionalism
• Track guest satisfaction and identify areas for improvement
• Provide updates to management on operation metrics
Requirements:
• Minimum two years in hotel management
• Strong expertise in customer service
• Management and leadership skills ess...