Job Description
£12.71 per hour, retention bonus and other benefits
About this job
When guests enter one of our hotels, they walk into a genuinely memorable experience.
As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience.
You’ll also create a warm atmosphere that makes our guests feel at home in any location.
Your day‑to‑day: Be the warm welcome that kicks off a memorable guest experience. Breakfast. Encourage guests to partake in our loyalty program. Take and manage guest bookings, up‑selling opportunities and tell them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out.
- Take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests’ needs.
- Record and act on their preferences, and hand...
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