Guest Service Officer

Working hours:

• 5 days work week, 44 hours per week
• Needs to work rotating shift (see below for reference), weekends and Public Holidays
• Shift A: 7am to 4:30pm
• Shift M: 10am to 7:30pm / 11am to 8:30pm
• Shift B: 1pm to 10:30pm
• Shift C: 10pm to 7:30am

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
• Take ownership of problems and promptly handle gu...