Guest Service Centre Agent

AccorHotel · dubai, dubai, United-Arab-Emirates

Location
dubai
Job Type
Full-time
Posted
June 26, 2026

Job Description

The Role

  • As a Front Office team member you are part of a team that is responsible for the smooth stay and experiences of the guests.
  • This service must be sincere warm and with enthusiasm ensuring that all guests are comfortable in their surroundings and are assisted wherever possible.
  • He / she should be empathetic to all mood and time restrictions.
  • He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.
  • One should be creative and confident and be prepared to step outside of the confines of comfort.
  • He / she should take the time to get to know the guests and be committed to service excellence.
  • Team play is imperative and having the time to invest in self and employee development is mandatory.

Key Deliverables and Responsibilities

Planning and Organising

  • Ensure that all Mvenpick Hotels & Resor...

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