Guest Service Agent (Residences)

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent you will:

• Process all guest check-ins by confirming reservations assigning room and issuing and activating room key.
• Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges.
• Answer record and process all guest calls messages requests questions or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and l...