Guest Service Agent

Accor · Nairobi, Nairobi County, Kenya

Location

Nairobi

Job Type

Full-Time

Posted

July 16, 2026

Job Description

Company Description

Job Description
Job Purpose
The Guest Service Agent (GSA) is responsible for delivering exceptional guest experiences through warm, professional, and efficient service. The role involves handling check-in and check-out procedures, responding to guest inquiries, resolving complaints, and ensuring all guests feel welcome and valued in line with Accor’s service philosophy and ibis Styles brand standards.
To provide an efficient and friendly service for all guests and visitors.
 The up-keep and presentation of accounts, records and correspondence.
Every member of staff is expected to ensure that the hotel guests’ comfort, satisfaction and wellbeing is catered for in a friendly, helpful and personalized manner at all times. This attitude is also to be extended to your colleagues
To greet all guests warmly and sincerely in a friendly manner and address them by name at all times whenever possible.
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