Guest Service Agent – Mandarin Speaker

We are seeking a Guest Service Agent – Mandarin Speaker to join our team in Jakarta, Indonesia. In this role, you will be the first point of contact for our guests, delivering exceptional service and support in a fast-paced hospitality environment. Your multilingual abilities and customer-focused approach will be instrumental in creating memorable experiences for our diverse guest population. The ideal candidate will combine strong interpersonal skills with a genuine passion for hospitality and guest satisfaction.

• Greet guests warmly and professionally upon arrival, check-in, and throughout their stay, ensuring a welcoming atmosphere
• Provide accurate information about hotel facilities, services, local attractions, and dining options in Mandarin and English as needed
• Process guest requests and reservations efficiently using property management systems and reservation software
• Address guest concerns and complaints with ...