Guest Service Agent - Hotel Front Office

Job Responsibilities

• To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner.
• Efficiently courteously and expediently welcome handle check in check out and fond farewell for all hotel guests ensuring their comfort and satisfaction adhering to the hotel standard operating procedures.
• Efficiently and courteously provide cashiering related services and foreign exchange information and maintain good guests relation at all times.
• Welcome and assist guests efficiently courteously and professionally in all Front Office related functions to ensure the overall care of hospitality and services are given to our customers throughout their stay.
• Provide Guest with an insight to the city and help them plan their leisure time while staying with us
• Ambassador of the Accor Hospitality for Guest to have a uniform branded experience while staying with us