Guest Service Agent / Duty Manager

Guest Service Agent / Duty Manager

At Mercure Queenstown Resort, we're looking for people who are passionate about creating memorable experiences while building a rewarding career in hospitality. Join a supportive team where your growth is encouraged, your contributions are valued, and every day brings new opportunities.

Key Responsibilities:

• Ensure a smooth and efficient experience is delivered to all guests from check in, throughout their stay, and at check-out.
• Accurately and efficiently receive and process guest reservations while following hotel policies and procedures.
• Deliver the highest level of customer service and guest satisfaction at all times, particularly when welcoming guests and assisting with their needs throughout their stay.
• Transfer, store, and handle guest luggage and property.
• Respond to guest requests for assistance and information.
• Book ac...