Guest Service Agent

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in/out, cashiering, foreign exchange and assisting guests with inquiries.

Responsibilities

• Welcomes guests and takes care of them from their arrival through to departure
• Maintain cashier float and ensure accurate daily report of all money received
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through their sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates...