Guest relations officer | the silo hotel

The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.

MAIN DUTIES & RESPONSIBILITIES Deal with Guest queries (via phone, email and in person) and arrange assistance as necessary Provide Guests with information about attractions, facilities, services, and activities in Cape Town and surrounding areas Prepare for Guests’ arrival a day before the time, making note of any special requests Monitoring our booking system, Opera and manage the Guest profiles and relay any pertinent information to other departments Deliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring ...