Guest Relations Officer (Hotel)

Job Description

• Answer phones in a prompt and courteous manner

• Welcome guests in a friendly, prompt, and professional manner

• Register guests, issue room keys, provide information on hotel services and room location

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

• Work closely with the Duty Managers (DM)/Guest Relations Executive (GRE) to ensure daily operations in Front Office are run smoothly

• Ensure all the areas in Front Office are covered by sufficient manpower at all times

• Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guest

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other ...